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faq

  • How do I add a new question?
    To add a new question go to app settings and press "Manage Questions" button.
  • What to do if my candle (wood wick) will not stay lit...
    Please make sure you trim the burnt black part off the top of the wick each time before relighting. If you do not have a wick trimmer, simply use a tissue to break off the top. Wicks should be trimmed to 3/16". Also, please be sure the candle is not under a vent or fan and is away from any drafts. This can also affect the wick and how the candle will burn.
  • Why does the candle have a 'rough' (not smooth) appearance on top after burning?
    You have a natural soy candle. Soy does not have any harmful chemicals or preservatives and therefore the wax will have a bumpy top. This is common with soy. It is just cosmetic and will not affect the burn.
  • Need to contact Makes Perfect Scents?
    You can reach us at makesperfectscentsonline@gmail.com, or message here though the site. We are located at 12934 Deep Lagoon PL E Jacksonville, FL 32246
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